Shipping policy

Shipping & Delivery Policy

HealthTek and The MedSTORE provide a combination of physical products, customized items, educational services, consultancy services, and digital offerings. Delivery methods and timelines may vary depending on the product or service type.

1. Physical Products & Keepsakes

  • Physical products, souvenirs, and keepsakes are processed after order confirmation and payment verification.
  • Delivery times may vary depending on customization requirements, production schedules, and shipping destination.
  • Customers are responsible for providing accurate delivery information.
  • Additional shipping fees, customs charges, or taxes may apply for certain destinations.

2. Customized & Print-on-Demand Items

  • Personalized or customized items may require additional preparation and production time before shipment.
  • Minor variations in color, print, packaging, or appearance may occur due to manufacturing and display differences.

3. Consultancy & Advisory Services

  • Consultancy sessions, advisory calls, and professional services are delivered electronically, virtually, by phone, or in-person as agreed during scheduling.
  • Delivery timelines for reports, consultations, or professional outputs depend on the agreed scope of work.

4. Training Programs & Educational Activities

  • Training confirmations, schedules, location details, and access instructions are typically delivered electronically through email, messaging platforms, or official communication channels.
  • Participants are responsible for attending scheduled activities at the communicated time and location.

5. Digital Products & Electronic Content

  • Digital products and downloadable materials are delivered electronically and may become accessible immediately after successful payment.

6. Delays & External Factors

  • HealthTek is not responsible for delays caused by:
    • courier companies,
    • customs procedures,
    • technical interruptions,
    • force majeure events,
    • or circumstances beyond reasonable operational control.

7. Contact & Support

For shipping, delivery, scheduling, or order-related inquiries, customers may contact HealthTek through the official communication channels listed on our platform.